Terms & Conditions

These Terms & Conditions outline the rules, responsibilities, and expectations for using our website, accessing our Exercise Physiology and Physiotherapy services, and purchasing assistive technology or equipment through our online store. By engaging with our services or making a purchase, you agree to the terms below.

1. Clinical Services (EP & Physiotherapy)

Our Exercise Physiology and Physiotherapy services are delivered by qualified practitioners and are intended to support health, mobility, and functional independence.

Appointments

  • Appointments may be delivered in‑person or via telehealth.

  • You agree to provide accurate health information and notify us of any changes to your condition.

  • We reserve the right to decline or discontinue services if it is unsafe or outside our scope.

Cancellation Policy

  • Cancellations within 24 hours of the appointment may incur a fee.

  • NDIS cancellations follow the current NDIS cancellation rules.

  • Missed appointments may be billed at the full rate.

Clinical Advice

Any recommendations, including equipment suggestions, are based on professional judgement. You are responsible for using equipment safely and following instructions provided.

2. Equipment Purchases

Our online store offers assistive technology and home‑care equipment for NDIS participants, Aged Care clients, and private customers.

Product Information

We aim to provide accurate descriptions, images, and specifications. However, minor variations may occur due to supplier updates or manufacturing changes.

Pricing

All prices are listed in AUD and may change without notice. NDIS and Aged Care invoice pricing may vary depending on provider requirements.

Payment

  • Private customers may pay at checkout.

  • NDIS plan‑managed and Aged Care clients must request an invoice.

  • Orders are processed once payment is received.

3. Shipping & Delivery

Shipping times and costs vary depending on location and product size. Full details are available in our Shipping Information page.

We are not responsible for delays caused by couriers, suppliers, or factors outside our control.

4. Returns, Refunds & Warranty

Returns, exchanges, and warranty claims must follow our Returns & Warranty Policy.

Some items cannot be returned for hygiene reasons, including:

  • Toilet aids

  • Personal care items

  • Cushions or bedding once opened

Warranty coverage is determined by the manufacturer.

5. Privacy & Data Handling

We collect and store personal information for the purpose of:

  • Providing clinical services

  • Processing orders

  • Communicating with clients

  • Meeting NDIS and Aged Care documentation requirements

Your information is handled in accordance with our Privacy Policy.

6. Website Use

By using our website, you agree not to:

  • Copy or misuse content

  • Attempt to disrupt website functionality

  • Use our materials for commercial purposes without permission

We may update website content at any time.

7. Limitation of Liability

We are not liable for:

  • Misuse of equipment

  • Delays in shipping

  • Injuries resulting from incorrect installation or use

  • Losses caused by third‑party suppliers or couriers

Clinical advice is provided in good faith but does not replace medical or emergency care.

8. Contact

For questions about these Terms & Conditions, please contact us directly.