Shipping Information

Our goal is to ensure all equipment orders are delivered safely, efficiently, and with clear communication at every step. This Shipping Information page applies to all products purchased through our online store and supports NDIS participants, Aged Care clients, and private customers.

Shipping Areas

We currently ship Australia‑wide, including metropolitan, regional, and rural locations. Delivery times may vary depending on your location and the availability of specific products.

Order Processing Times

  • Orders are processed within 1–3 business days.

  • If an item is out of stock or delayed, we will contact you directly with an updated timeframe.

  • NDIS plan‑managed and Aged Care orders are processed once invoice payment is received.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Size and weight of the item

  • Whether the item is classified as bulky equipment

Some items may incur additional freight charges due to weight or dimensions.

Drop‑Shipping

Many of our products are shipped directly from our suppliers to ensure fast delivery and access to a wider range of assistive technology. This means:

  • Items may arrive in separate parcels

  • Tracking information may vary between suppliers

  • Packaging may differ depending on the manufacturer

We will always provide tracking details where available.

Delivery Timeframes

Estimated delivery times:

  • Metro areas: 3–7 business days

  • Regional areas: 5–10 business days

  • Remote areas: 7–14 business days

These are estimates only and may vary based on courier availability and supplier dispatch times.

NDIS & Aged Care Orders

For NDIS plan‑managed and Aged Care Home Care Package clients:

  • Orders are shipped once invoice payment is received

  • Your provider may require approval before payment

  • We will hold your items for up to 7 days while awaiting payment

Self‑managed NDIS clients may purchase directly through the website or request an invoice.

Incorrect Address or Missed Delivery

If an incorrect address is provided or a delivery is missed:

  • Re‑delivery fees may apply

  • We will work with you and the courier to arrange a new delivery time

Please double‑check your details before submitting your order.

Damaged or Missing Items

If your item arrives damaged or incomplete:

  • Contact us within 48 hours

  • Provide photos of the issue

  • We will organise a replacement, refund, or warranty claim depending on the situation

This process is outlined in our Returns & Warranty Policy.