Privacy Policy

We are committed to protecting your privacy and ensuring your personal information is handled safely, respectfully, and in accordance with Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your information across our clinical services and online store.

1. Information We Collect

We collect personal information necessary to provide clinical services, process equipment orders, and support NDIS and Aged Care clients.

This may include:

  • Name, date of birth, and contact details

  • Health information relevant to Exercise Physiology or Physiotherapy

  • NDIS number, plan details, or Aged Care package information

  • Billing and payment details

  • Delivery address for equipment orders

  • Notes or communication history

  • Website usage data (cookies, analytics)

We only collect information that is reasonably necessary for service delivery or order fulfilment.

2. How We Collect Information

We collect information through:

  • Appointment bookings

  • Referral forms

  • Clinical assessments

  • Invoice request forms

  • Online purchases

  • Email or phone communication

  • Website forms and analytics

Health information is collected directly from you or with your consent from your support coordinator, GP, allied health team, or NDIS/Aged Care provider.

3. How We Use Your Information

We use your information to:

  • Provide Exercise Physiology and Physiotherapy services

  • Process and deliver equipment orders

  • Communicate with you about appointments or purchases

  • Issue invoices to NDIS plan managers or Aged Care providers

  • Meet legal, clinical, and funding documentation requirements

  • Improve our website and customer experience

We do not sell or share your information with third parties for marketing.

4. Sharing Your Information

We may share your information with:

  • NDIS plan managers

  • Aged Care Home Care Package providers

  • Referring health professionals

  • Product suppliers (for drop‑shipping and warranty claims)

  • Couriers delivering your equipment

  • IT or website service providers who support our operations

We only share information when necessary and always with appropriate privacy safeguards.

5. Storage & Security

Your information is stored securely using:

  • Encrypted systems

  • Password‑protected databases

  • Secure clinical software

  • Restricted staff access

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

6. Accessing or Updating Your Information

You may request access to your personal information or ask us to update incorrect details. We will respond within a reasonable timeframe.

7. Health Information

Health information is handled in accordance with:

  • Australian Privacy Principles

  • NDIS Practice Standards

  • Aged Care Quality Standards

  • Relevant state health privacy laws

Clinical notes are stored securely and retained for the legally required period.

8. Online Store & Payments

When purchasing equipment:

  • Payment details are processed securely

  • We do not store full credit card information

  • Delivery information is shared only with suppliers and couriers

Cookies may be used to improve website functionality and analytics.

9. Children & Vulnerable Persons

We only collect information about minors or vulnerable adults with consent from a parent, guardian, or authorised representative.

10. Contact Us

If you have questions about this Privacy Policy or wish to request access to your information, please contact us directly.