MOVE WELL SENIORS PROGRAM – PRIVACY POLICY


Last updated: 24/05/2026

1. Purpose of This Policy

This Privacy Policy explains how Access Ability (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you join or interact with the Move Well Seniors Program (“the Program”).
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Date of birth
• Address
• Email and phone number
• Emergency contact details


Health Information (sensitive information)

• Medical history
• Injuries or conditions
• Exercise limitations
• Information you provide during Telehealth sessions
• Notes relevant to your safety and program participation


Payment Information

• Billing details
• Transaction records
(We do not store full credit card numbers.)


Website & Usage Data

• Form submissions
• Cookies and analytics
• Device and browser information


We collect information directly from you or your authorised representative.

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3. How We Use Your Information

Your information is used to:

• Provide access to the Move Well Seniors Program
• Deliver exercise guidance, videos, and resources
• Conduct Telehealth sessions
• Personalise your program experience
• Communicate with you about updates, reminders, and support
• Process payments and manage your account
• Improve our services and website
• Comply with legal and regulatory obligations


We do not sell, rent, or trade your information.

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4. Telehealth Privacy

During Telehealth sessions, we may collect information about:

• Your health status
• Your exercise progress
• Any concerns or symptoms you report


Telehealth sessions are conducted securely, and notes are stored in encrypted systems.

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5. Storage & Security

We take reasonable steps to protect your information from:

• Loss
• Misuse
• Unauthorised access
• Modification
• Disclosure


Information is stored in secure, password‑protected systems.
Paper records (if used) are kept in locked facilities.

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6. Disclosure to Third Parties

We may share information only when necessary to deliver the Program or comply with law, including:

• Exercise Physiologists or allied health staff
• Payment processors
• IT service providers
• NDIS plan managers or support coordinators (if applicable)
• Regulatory authorities when required


All third parties must comply with privacy standards.

We do not disclose your information overseas unless required for secure cloud storage, and only where privacy protections are equivalent to Australian standards.

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7. Access & Correction

You may request access to your personal or health information at any time.
If you believe information is inaccurate or incomplete, you may request correction.

Requests can be made via email to admin@accessability.com.au.
We will respond within 30 days.

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8. Data Retention

We retain records for the period required by law and professional standards (typically 7 years).
After this period, information is securely destroyed or anonymised.

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9. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience.
You can disable cookies in your browser settings.
No personally identifiable information is collected for marketing without your consent.

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10. Marketing Communications

By joining the Program, you consent to receiving:

• Program updates
• Educational content
• Appointment reminders
• Relevant offers (e.g., mobility equipment discounts)


You may unsubscribe at any time.

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11. Complaints

If you believe your privacy has been breached, contact us at info@accessability.com.au.
We will investigate and respond promptly.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

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12. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

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13. Contact Details

Access Ability
Email: admin@accessability.com.au
Location: Melbourne, Australia